Do you have a Comcast cable modem? Did your service go straight to hell between April 7 and April 14? You might be due a refund, or at least a service credit. But of course, you have to call them first to get it!
Do you have a Comcast cable modem? Did your service go straight to hell between April 7 and April 14? You might be due a refund, or at least a service credit. But of course, you have to call them first to get it!
I’m pretty sure my internet was down most of that time period. Luckily for me I have an upstairs neighbor with an different internet provider and an unsecure wireless network. But hey, free service is free service, no harm in calling to complain.
The Comcast service explosion has been the source of much discussion amongst we network operators this last week and a half. Theories abound as to what the true, honest root cause was (and those theories range from simple fat fingers to poor design to conspiracy and back to the “they’re a patchwork of providers they ate over the years, this was inevitable” one that I’m fond of) but it’s pretty much universally agreed that the biggest problem is that their DNS servers fell down and sucked mud for quite some time.
Isn’t it amazing how something as simple as name resolution managed to completely paralyze a nationwide network? Welcome to the “highly survivable” commercial Internet.
It did until I switched to a DNS server outside of their network. I’ll probably call them and try to get a credit. I think they overcharge for their service even when it’s working right.