Remember I was talking about how my Vaio laptop crapped out on me and I had to send it in for repairs? I just got it back today. Here’s the somewhat cryptic parts list of what they replaced:
COMPLETE PWB MBX-67
I/O DOOR
ASSY DISPLAY HOUSIN
THERMAL SHEET, CPU
ASSY LCD BEZEL 15
COMPLETE PWB PWS-18
KEY BOARD UNIT
WE REPLACED YOUR MOTHERBOARD, POWERBOARD, AND KEYBOARD.
Total invoice charge: N/C
This is a unit that was two months out of warranty. The pretty much overhauled the whole damn thing and sent it back…for free.
Wow.
The only thing I can figure is that the problem I was experiencing was a known problem. Either that or some technician took pity on me – not sure what it was, but damn.
All that’s left now is to return the Presario laptop to Beast Buy tomorrow or Sunday and the whole mess will have cost us a total of $225. Well, damn. A heck of a lot better than expected!
I love it when good things happen 🙂
You have strange ideas about what constitutes a ‘good thing’ – my idea of a good thing is a product designed with proper components that doesn’t break in the first place. 🙂
— puma
Wow, that rocks! I figured you were kinda out of luck. Sometimes computer/periperal companies are pretty good about replacing things, but often it’s a real struggle.
Don’t look the gift horse in the mouth!
PWB’s are probably Printed Wiring Boards.
Looks like they replaced some display housing components as well.
Congratulations. And yes, if there are known issues, the better manufacturers just fix ’em.
It may also have been that with that much failing, they figured it was simply a defective unit and fixed it as such. I’m pretty sure those laptops are supposed to last a lot longer than yours did. It sounds like they pretty well replaced everything except the LCD display. The cost to them was minimal compared to the possible bad publicity if they’d tried to hide behind their warranty. They’d much rather have you telling everyone how well they treated you and maybe gain some customers and keep you as one as well.
Very commendable for a company that’s basically been resting on their laurels for years and putting it to the consumers without lube or a kiss 🙂
Glad to see you got through that scrape in such fine shape.
*hugs*
Well, hello you lucky feller! Somehow, someway, you always manage to step in it and come out on top. Maybe this bodes well for the rest of the year.
I save all my limited serious thought for my studies…
Yay for a possibly “bad thing” turning into a “good thing,” though puma’s point is important.
I just can’t wait to see your new Assy Display Housin’. You’ve always had the sexiest, after Brophey, of course.
Sounds like they just keep replacing things until it worked. They may not have known what part did it, and just said “Oh well, works now” and sent it back, easier than spending another day re-swapping parts until the problem re-appears.